|||'Jack Berkovi has produced a first class book on effective client management with specific reference to professional services firms. The book is very well structured and easy to read, with clever use of pertinent case studies to amplify the points raised. In
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model™ to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index™ which enables firms to benchmark their result against their peers.
Many firms are ...
[PDF.tl64] Effective Client Management in Professional Services: How to Build Successful Client Relationships Rating: 3.59 (569 Votes)
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You can specify the type of files you want, for your gadget.Effective Client Management in Professional Services: How to Build Successful Client Relationships | Jack Berkovi. I really enjoyed this book and have already told so many people about it!
