||From the Author|As call centers continue to be established and evolve, the number of customer service employees grows each year in the United States and throughout the world. Related to this growth is a continuing need for quality information and training to as
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and s...
[PDF.wa31] How To Be a Great Call Center Representative: EBook Edition Rating: 3.60 (413 Votes)
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You easily download any file type for your device.How To Be a Great Call Center Representative: EBook Edition | Robert W. LUCAS.Not only was the story interesting, engaging and relatable, it also teaches lessons.
