||0 of 0 people found the following review helpful.| Nice book.|By J. Perry|A fresh look at training. Nice book.|0 of 0 people found the following review helpful.| "I'll get my manager" is not a perfect phrase|By Customer|Not very helpful. Seems most examples end with "I'll contact my supervisors or I'll go get my manager to talk to you." That is the last thing any rising custo|About the Author|Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday cust...
[PDF.eo14] Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) Rating: 4.68 (650 Votes)
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You can specify the type of files you want, for your gadget.Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series) | Robert Bacal. I was recommended this book by a dear friend of mine.
