(Read and download) Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised
||1 of 1 people found the following review helpful.| Avoiding service complaints now. Thank you.|By TriumphGal|Went to a seminar and this book was recommended. After a series of angry people at work ended up generating a service complaint, I bought this to find other ways to deal with hostile "customers" at work. I have the kind of job where people I meet are generally in crisis, and if I do my job right, I will not see them aga|About the Author|Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com
Don’t just give them customer service. Give them Super Service!
For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.
Now, it has been completely revised and expanded to address today’s unique customer-service issues.
Super Service, 2nd Edition teaches you how to deliver great service in a wa...
[PDF.yv97] Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised Rating: 4.98 (746 Votes)
Super Service: Seven Jeff Gee, Val Gee epub Super Service: Seven Jeff Gee, Val Gee pdf Super Service: Seven Jeff Gee, Val Gee pdf download Super Service: Seven Jeff Gee, Val Gee audiobook Super Service: Seven Jeff Gee, Val Gee summary Super Service: Seven Jeff Gee, Val Gee textbooks
You can specify the type of files you want, for your gadget.Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised | Jeff Gee, Val Gee. A good, fresh read, highly recommended.
