||0 of 0 people found the following review helpful.| A must have book if your are in the hospitality business and any people biz|By Susan B. Wojcik|One of the best books ever! I feel like I wrote it myself for many of the things Bruce says I have been teaching my wait staff and entire compliment of team workers for years. This is our 43rd year in business and we have grown, but we are also drawn to Disney (though we differ with|About the Author|President of the Enspiron Company, Bruce began his career with Disneyland's "Kids of the Kingdom" eventually being promoted to overseeing Showmanship Service for Epcot and the Magic Kingdom. His passion is to challenge, stretch and motivate emp
All successful organizations revolve around the care and feeding of customers.First impressions are critical; little things make a big difference; attitude and likeability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately applicable ideas for providing great customer service with nearly all of them achievable in just a few secon...
[PDF.fu41] One Minute Service: Keys to Providing Great Service Like Disney World Rating: 4.76 (563 Votes)
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You can specify the type of files you want, for your device.One Minute Service: Keys to Providing Great Service Like Disney World | Bruce Loeffler, Loeffler Bruce. I really enjoyed this book and have already told so many people about it!
