||0 of 0 people found the following review helpful.| An excellent summary about a great book|By Marcos R. Bustamante|An excellent summary about a great book; the entire book should be available as a Kindle book. An important writing, since Mr Carlzon was twenty-five years ahead in time. Thank you,
The must-read summary of Jan Carlzon’s book: “Moments of Truth: New Strategies for Today’s Customer-Driven Economy”.
This complete summary of the ideas from Jan Carlzon’s book “Moments of Truth” shows how the best way of delivering consistently high-quality moments of truth lies in building a customer-driven company. The author explains the six essential characteristics of this type of company and how all of t...
[PDF.nr12] Summary: Moments of Truth: Review and Analysis of Carlzon's Book Rating: 4.60 (495 Votes)
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