||44 of 46 people found the following review helpful.| THE best book on customer service out there !|By A Customer|This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical & so effective. I am a custom|.com |Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encou
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.
This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model ...
[PDF.ed55] Coaching Knock Your Socks Off Service Rating: 3.92 (464 Votes)
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You can specify the type of files you want, for your device.Coaching Knock Your Socks Off Service | Ron ZEMKE, Kristin ANDERSON. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
