||0 of 0 people found the following review helpful.| this is a great read. Gives great insight into how to deal ...|By Kevin F|If you are in the customer service industry, this is a great read. Gives great insight into how to deal with the more difficult customers, or how to handle different customer situations.|1 of 1 people found the following review helpful.| Simplistic, yet effective!| | | "With a fairly high chuckles-to-learning ratio, Porcupine is easily one of the more charming business books out there at the moment." --Think Customers: The 1to1 Blog from 1to1 Magazine (http://www.1to1media.com/weblog/)
" What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most entertaining and instructive books on customer service ever written. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service, including:
By a Hare: Great service is all about going the extra mile, as learned by a group of rabbits ru...
[PDF.eq74] What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service Rating: 3.61 (440 Votes)
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You can specify the type of files you want, for your device.What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service | Richard S. Gallagher. I was recommended this book by a dear friend of mine.
