||2 of 2 people found the following review helpful.| Uncommonly Excellent|By Stanley G. Phelps|The book was uncommonly excellent. Very straightforward and to the point. Frei and Morriss uncover four basic truths about customer service, discuss the important ingredient of culture and provide guidance on how companies can scale to get bigger. Points are illustrated through a number of case studies from the familiar likes of Southw||
The book was uncommonly excellent. Very straightforward and to the point. Frei and Morriss uncover four basic truths about customer service, discuss the important ingredient of culture and provide guidance on how companies can scale to get bigger...thi
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon Service, Frances Frei and Anne Morriss show how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a compet... [PDF.ib34] Uncommon Service: How to Win by Putting Customers at the Core of Your Business Rating: 4.66 (751 Votes)
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You easily download any file type for your device.Uncommon Service: How to Win by Putting Customers at the Core of Your Business | Frances Frei, Anne Morriss. Which are the reasons I like to read books. Great story by a great author.
