||0 of 0 people found the following review helpful.| Needed this for a class in college (Customer Relations Management) ...|By CreativeMommy|Needed this for a class in college (Customer Relations Management). Came just as described, and without much of a waiting time.|0 of 0 people found the following review helpful.| Good overview of CS practices that work|By Bartek Jaslikowski|From the Back Cover|
“Through Managing Knock Your Socks off Service, authors Chip Bell and Ron Zemke have for years been teaching leaders how to create environments that not only satisfy the cus
In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today’s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-orien...
[PDF.at44] Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Rating: 3.76 (797 Votes)
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