The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps custo...
[PDF.pc03] The Customer Rules: The 39 Essential Rules for Delivering Sensational Service Rating: 4.93 (669 Votes)
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You can specify the type of files you want, for your device.The Customer Rules: The 39 Essential Rules for Delivering Sensational Service | Lee Cockerell. I really enjoyed this book and have already told so many people about it!