[FREE] Reorganize for Resilience: Putting Customers at the Center of Your Business






 | #707988 in eBooks |  2010-01-19 |  2010-01-19 | File Name: B003HO5UTM


||0 of 0 people found the following review helpful.| Three Stars|By Merida|good for marketing|0 of 0 people found the following review helpful.| Hard to digest.|By Annie Xu|Hardly to digest. This author loves to use obscure words which made me consistently need to use dictionary...|0 of 0 people found the following review helpful.| Wonderful Discussi|From the Inside Flap|
A Proven Path to Growth That Rallies the Firm Around Customer Objectives||Most companies say they’re “customer-focused”—yet consistently fail to deliver solutions to the problems their customers care about most. That&rsqu

In an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they're "customer-focused," but they don't deliver solutions to customers' thorniest problems. Why? Because they're stymied by the rigid "silos" they're organized around. In Reorganize for Resilience, Ranjay Gulati reveals how resilient companies prosper both in good times and bad, driving growth and incr...


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