||1 of 1 people found the following review helpful.| Required reading for managers and entrepreneurs|By Dr. Yuval Lirov|Many services, including practice management, share common dynamics with healthcare services in general: - Intangible core benefit; it comes from a performance, and customers incur an expense rather than acquire tangible assets (except for outsourced billing), - High risk service. Under-performance ca|From the Back Cover||“Quite possibly the most important management book to appear in more than a decade . . . essential reading for the leaders of any type of organization.”|―Gerald Zaltman, PhD, Joseph C. Wilson Professor of Busi
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluab...
[PDF.ox57] Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (Management & Leadership) Rating: 4.72 (473 Votes)
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You easily download any file type for your device.Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations (Management & Leadership) | Kent D. Seltman, Leonard Berry. I was recommended this book by a dear friend of mine.
