[Download ebook] UP! Your Service Action Steps: Strategies and Action Steps to Delight Your Customers Now!






 | #487701 in eBooks |  2002-03-01 |  2013-03-08 | File Name: B00BQXEL82


||0 of 0 people found the following review helpful.| Great book!|By Angela Samuels|You get your money's worth from this book. The book was packed with great ideas on how to provide top notch service to your customers. I'm sure I will be referring to his books for years to come.|0 of 0 people found the following review helpful.| Great book|By Julio Camacho Asch|I love the author,| |"When I picked up UP Your Service!, the first thing that struck me was how thick the book was: 250 pages and more! I wondered if service quality as a subject needed so many pages to get the core ideas across. But once I began to read the book, my doubt

Strategies and Action Steps to Delight Your Customers NOW! BUILD a mindset and a toolset to bring your service UP! DEVELOP a service culture that sizzles and succeeds. APPLY proven techniques to get closer to your customers. POLISH your perception points to create positive impressions. LEVERAGE customer value dimensions for long-term profits. ACHIEVE surprising and unbelievable! service standards. INCREASE customer loyalty with effective service recovery. DISCOVER the h...


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