||0 of 0 people found the following review helpful.| Two Stars|By Bora Kea|The cover is not good as is bending all the time.|0 of 0 people found the following review helpful.| Jim is a great pedagogue and researcher|By Usman A. Ghani|Jim is a great pedagogue and researcher. This is a great concept and always refreshing to review it. Every service organization management should|From Publishers Weekly|Serving employees well and knowing when to "fire" a customer will boost a firm's bottom line, according to this team of Harvard Business School professors. The authors of The Service Profit Chain here stress the creation of lifetime custo
James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: ...
[PDF.xt49] The Value Profit Chain: Treat Employees Like Customers and Customers Like Rating: 3.90 (465 Votes)
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You can specify the type of files you want, for your device.The Value Profit Chain: Treat Employees Like Customers and Customers Like | James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
