||0 of 0 people found the following review helpful.| Innovative Views on Customer Satisfaction|By kmize|Ms. McLean-Conner has selected an outstanding group of CS experts to provide us with a diverse set of perspectives on satisfying ever-changing demands from consumers.|About the Author|Penni McLean-Conner is the Chief Customer Officer and Senior Vice President for Eversource Energy, an electric and natural gas utility providing service for more than 3.6 million electric and natural gas customers in Connecticut, Massachusetts
Penni McLean-Conner, in her book Profiles, shares the stories of eight all-star chief customer officers who have demonstrated success in creating a customer-focused culture, developing a team dedicated to customers and providing valued customer facing products and services. These CCOs are focused on their customers and their employees. They actively develop their team and love celebrating success. This must-read for aspiring customer service leaders also tells the st...
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You can specify the type of files you want, for your device.Profiles in Excellence: Utility Chief Customer Officers | Penni McLean-Conner. I was recommended this book by a dear friend of mine.
