||1 of 1 people found the following review helpful.| Dense|By Ice Cube|This is an excellent start to learning service design. It breaks down industry vocabulary and gives a solid understanding of best practices. It doesn't read very easily but is comprehensive in the basics of service design.|1 of 1 people found the following review helpful.| Well written and structured|By CustomerFrom the Inside Flap|Organizations spend significant time designing tangible products. Services receive less design attention—however, if your business is to succeed in today's highly competitive marketplace, this needs to change. Generally, services ar
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taki...
[PDF.xf89] Service Design for Business: A Practical Guide to Optimizing the Customer Experience Rating: 3.63 (476 Votes)
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You can specify the type of files you want, for your gadget.Service Design for Business: A Practical Guide to Optimizing the Customer Experience | Ben Reason, Lavrans Løvlie, Melvin Brand Flu. I really enjoyed this book and have already told so many people about it!
