||3 of 3 people found the following review helpful.| Interesting|By B. Lee|Very quick and interesting read. Most of it should be common sense but so many people get flustered in the heat of the moment so its god to be reminded of how to act appropriately. This would be a good book for training purposes or if you just want to improve your customer service skills.|0 of 0 people found the following review helpful.||
"This book is a must-have for any business dealing with the public." -- Retailing Insight
“As every customer
Let’s face it, dealing with customers isn’t easy. They aren’t always right—or even pleasant—but knowing the right words to use can make all the difference.
Powerful Phrases for Effective Customer Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions. Covering 30 challenging customer behaviors and 20 tough employee-caused situations, this indispensible refe...
[PDF.ta61] Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Rating: 3.87 (426 Votes)
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You easily download any file type for your device.Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results | RENÉE EVENSON. A good, fresh read, highly recommended.
