||3 of 3 people found the following review helpful.| Merlino offers great insights into one of the world's leading health care ...|By Stamp|Dr. Merlino offers great insights into one of the world's leading health care organization's trials and triumphs in transforming its culture to one that is truly patient-centric. His candor in acknowledging and discussing the threats of intimidation and bullying that are all too prevalent in||"This book helps take it from all the talk-talk-talk, handwringing and buzzword soup we've been hearing among people who know they're supposed to 'do' patient experience and replaces it with what really works." Forbes 20141029|Fro
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE
Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.
How did Cleveland Clin...
[PDF.zv44] Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books) Rating: 3.93 (746 Votes)
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You can specify the type of files you want, for your device.Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way (Business Books) | James Merlino. A good, fresh read, highly recommended.
