What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positiv...
[PDF.fl63] People Love You: The Real Secret to Delivering Legendary Customer Experiences Rating: 4.76 (546 Votes)
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