||0 of 0 people found the following review helpful.| A great how-to on creating the Service Request Catalog|By Customer|A great how-to on creating the Service Request Catalog. Must read for anyone taking on an initiative to build a request catalog that will help them avoid common mis-steps from the start.
Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an e...
[PDF.ig02] Service Management Online: Creating a Successful Service Request Catalogue Rating: 3.82 (554 Votes)
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You can specify the type of files you want, for your device.Service Management Online: Creating a Successful Service Request Catalogue | Phyllis Drucker. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
