(Library ebook) Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series)






 | #898210 in eBooks |  2011-02-24 |  2011-02-24 | File Name: B004NBZ3K4


||0 of 0 people found the following review helpful.| Informative and teaching book|By Rama Salim Richa|Good book received|0 of 0 people found the following review helpful.| Five Stars|By Bernard Goo|Excellent book~|1 of 2 people found the following review helpful.| A good compilation of articles related to customer loyalty|By Pedro Lope|About the Author|
If you need the best practices and ideas for the business challenges you face--but don't have time to find them--Harvard Business paperbacks are for you. Each book is a collection of HBR's inspiring and useful perspectives on a specific

How do you keep your customers coming back-and get them to bring others?

If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.


This collection of HBR articles will help you:

- Turn angry customers into loyal advocates

- Get more people to recommend you

- Boost customer sa...


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