||0 of 0 people found the following review helpful.| Informative and teaching book|By Rama Salim Richa|Good book received|0 of 0 people found the following review helpful.| Five Stars|By Bernard Goo|Excellent book~|1 of 2 people found the following review helpful.| A good compilation of articles related to customer loyalty|By Pedro Lope|About the Author|
If you need the best practices and ideas for the business challenges you face--but don't have time to find them--Harvard Business paperbacks are for you. Each book is a collection of HBR's inspiring and useful perspectives on a specific
How do you keep your customers coming back-and get them to bring others?
If you need the best practices and ideas for making your customers loyal and profitable--but don't have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.
This collection of HBR articles will help you:
- Turn angry customers into loyal advocates
- Get more people to recommend you
- Boost customer sa... [PDF.wa42] Harvard Business Review on Increasing Customer Loyalty (Harvard Business Review Paperback Series) Rating: 3.58 (703 Votes)
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