(Mobile ebook) The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base
||1 of 1 people found the following review helpful.| Service experiences can be engineered and improved|By Hunter Hastings|The tenets of Service Science, an academic approach to design and analysis for the creation of value in the service economy, are converging with marketing. This is a positive development. Marketing is the science of understanding customer needs and designing solutions to meet them. Service Science (or the te|About the Author||Sriram Dasu, associate professor at the Marshall School of Business, University of Southern California, has written numerous articles on operations management and continues to publish in leading academic and professional journals nation
Understand Consumer Psychology to Drive Profits and Growth
Want to know exactly what’s driving your customer's behavior? NOW YOU CAN!
The Customer Service Solution explains how consumers perceive services and shows you how to enhance the customer experience--every time.
In this economic climate, the customer service experience is more critical than ever. Most leading service firms advocate the TLC mantra: Think ...
[PDF.tt66] The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base Rating: 4.70 (448 Votes)
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You can specify the type of files you want, for your device.The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business: Managing Emotions, Trust, and Control to Win Your Customer's Base | Sriram Dasu, Richard B Chase. I was recommended this book by a dear friend of mine.
