“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is S...
[PDF.nq54] Secret Service: Hidden Systems That Deliver Unforgettable Customer Service Rating: 4.79 (753 Votes)
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