||1 of 1 people found the following review helpful.| This is a sales book|By Rusty1491|It should be titled "How to Sell to Difficult Customers." The author writes about sales integrity, but then he lies about the premise of his book in order to get greater sales.
I've come to the conclusion the only way to deal with angry customers without going insane is NOT to empathize. Say all the right things in a monotone voic|From the Inside Flap|Why put any effort into trying to sell to stubborn, obnoxious, and belligerent customers (SOBs)? Most sales trainers don't even mention them: they only amount to about ten percent of your client base, and it's much easier to sell to people
Praise for How to Deal with Difficult Customers
"The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida
"Anderson knocks an...
[PDF.es59] How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent Rating: 4.94 (779 Votes)
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You can specify the type of files you want, for your device.How to Deal with Difficult Customers: 10 Simple Strategies for Selling to the Stubborn, Obnoxious, and Belligerent | Dave Anderson. I was recommended this book by a dear friend of mine.
