[Free read ebook] Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business






 | #784774 in eBooks |  2010-09-14 |  2010-09-07 | File Name: B003XT5SP2


||1 of 1 people found the following review helpful.| More FLAWs than an Uncelebrated HERO|By G Tucker|If nothing else, Empowered, Unleash Your Employees, Energize Your Customers, Transform Your Business has given the world several new FLAWs (four letter acronym words). At last reckoning there were three: HERO, IDEA, and POST, but one of these was introduced in an earlier book, Groundswell.

Empowered has given the worl| |
"…is a well-written, useful guide to how companies can empower their employees." - Ad Age||"If the future sounds scary, Empowered describes it in reasonable, even methodical terms. The book Empowered is a milestone for where things are headed, bot

It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints.

In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up...


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