(Download) Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success






 | #1020436 in eBooks |  1999-07-13 |  1999-07-13 | File Name: B000FC0NIC | PDF # 1

This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.

In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.

From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an...


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