(Download) Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
| #1020436 in eBooks | 1999-07-13 | 1999-07-13 | File Name: B000FC0NIC | PDF # 1
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success.
In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field.
From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an...
[PDF.db51] Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Rating: 4.98 (588 Votes)
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You easily download any file type for your gadget.Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success | Leonard L. Berry. A good, fresh read, highly recommended.