||0 of 0 people found the following review helpful.| If you read this book and re-read it often, I am convinced your customer service powers will strengthen every day.|By Bill Quiseng|It seems every business and customer experience speaker or blogger these days is talking about journey mapping, the technique where a company attempts to identify every individual touchpoint of the customer experience. In actuality, no customer kno||"...presents a powerful worldview of how we should view and treat our customers. Be Your Customer's Hero is a must-read for every person in a customer-facing role." - Jack Canfield, Author of The Success Principles and co-creator of the
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.
Be Your Customer's Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them into heroes in the eyes of the customers they serve. Quick chapters show reader...
[PDF.wr18] Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines Rating: 4.97 (458 Votes)
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You easily download any file type for your device.Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines | Adam Toporek. I was recommended this book by a dear friend of mine.
