||11 of 11 people found the following review helpful.| as good as the title|By J. Young|I knew Emily Yellin was a fair writer when Fred Smith, founder of Fedex actually sat and visited with her and shared stories. Mr Smith is long past the point of having time to retell old stories, and seldom makes himself available anymore, but he knew she'd come prepared with days of insight and careful observation. He came to life with her q|From Publishers Weekly|If youve ever been mildly frustrated, extremely irritated or driven just plain mad by automated customer service lines, rude telephone service representatives or agents who cant speak intelligible English, this book is for you. Yellin (
Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. And Americans make more than 43 billion customer service calls each year. Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multit...
[PDF.zg78] Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Rating: 4.93 (575 Votes)
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You can specify the type of files you want, for your device.Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives | Emily Yellin. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
