||0 of 0 people found the following review helpful.| A Must Read for all.|By Vijay V. Jeste|This is a terrific book. I had given copies of this book to all my direct reports when I held management positions at divisions of Fortune 500 corporations. I ordered another copy for my son. Regardless of which industry and function you are in, read this book.|0 of 0 people found the following review helpful.|||If you can find a better book on customer satisfaction, buy it. -- Lee Iacocca
In Satisfaction, the customer’s experience is broken down into bite-sized, logical components that managers can use to develop practical business st
For nearly four decades, J. D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. Their annual awards are widely publicized and valued worldwide for what they say about a company’s commitment to its customers. Now, at last, the company has created the definitive book on how to boost profits by increasing customer satisfaction.
Although most businesses pay lip ser...
[PDF.ap10] Satisfaction: How Every Great Company Listens to the Voice of the Customer Rating: 4.77 (484 Votes)
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You easily download any file type for your gadget.Satisfaction: How Every Great Company Listens to the Voice of the Customer | Chris Denove, James Power. A good, fresh read, highly recommended.
